Complaints Procedure
Open Up Music is the Registered Charity (no. 1167028) behind the Clarion.
We are committed to providing everyone we work with a quality service but we realise that there are times when we don’t always succeed. If you are unhappy about anything, we want to hear about it – without your feedback, we cannot improve.
Our Complaints Procedure has the following goals:
- To deal with complaints fairly, efficiently and effectively;
- To ensure that all complaints are handled in a consistent manner throughout;
- To increase customer satisfaction;
- To use complaints constructively in the planning and improvement of all services.
To make a complaint and understand how it will be answered, please